Terms and Conditions

Version 2.0 — Last updated: September 16, 2026

Acceptance: By creating an account or using Rezervatio.AI, you confirm that you have read, understood and accept these Terms together with the Privacy Policy, Cookie Policy and, for B2B customers, the Data Processing Agreement (DPA).

1. General Information

The Rezervatio.AI platform is operated by QUANTEMI S.R.L.

Company identification details:

These Terms constitute a legal agreement between the User (the legal entity or authorized natural person using the Platform) and Rezervatio. By creating an account or using the services in any way, you confirm that you have read, understood and accepted these Terms in their entirety.

2. Definitions

Subscription terms and B2B liability limits apply to businesses. Book users retain mandatory consumer rights for platform features; the selected business is responsible for the booked service.

• "Platform" — the Rezervatio.AI web application, including the dashboard, the AI voice agent, the Rezervatio Book mobile app, the APIs and all associated functionality, accessible at rezervatio.ai.
• "User" / "Customer" — any authorized natural person or legal entity who creates an account on the platform for the purpose of using the services for their business.
• "End Customer" — a natural person who contacts the User's business by telephone and interacts with the AI voice agent, in their capacity as data subject under GDPR.
• "Book User" — a natural person who creates an account in the Rezervatio Book mobile app to make reservations directly, in their capacity as data subject under GDPR.
• "Subscription" — the service plan chosen by the User, with the associated features and limitations.
• "AI Agent" / "Voice Assistant" — the artificial intelligence system that handles telephone calls, configured per the User's settings.
• "Minutes" — the unit of measurement of AI voice agent usage, calculated based on the duration of processed calls.
• "Account" — the user account created on the platform, protected by authentication credentials.
• "Organization" — the logical entity within the platform that groups the configurations, data and members of a business.

3. Eligibility and Account Creation

3.1 Eligibility Requirements

• You are at least 18 years old and have full legal capacity
• Business accounts are used in a professional capacity; Book accounts are available to individual consumers.
• You have legal authority to accept these Terms on behalf of the entity you represent
• You are not on any international sanctions list

3.2 Minimum Age and End Customers

Business accounts are intended for professional use. Business representatives and Book users must be at least 18 years old.

Regarding callers: for a minor’s booking, the business and representative must follow applicable consent, representation and data-protection rules. Article 8 GDPR applies to its specific conditions for consent-based information-society services offered directly to children.

Registration obligations

• Provide accurate, complete and up-to-date information at registration
• Maintain the confidentiality of access credentials (email, password)
• Immediately notify Rezervatio at privacy@rezervatio.ai in case of any unauthorized use of the account
• Do not create multiple accounts for the same business without prior approval

You are fully responsible for all activities conducted under your account.

4. Description of Services

4.1 Main functionality

Rezervatio.AI offers the following main services:

• 24/7 AI voice agent — automatically answers the business's telephone calls, in the configured language(s) (Romanian, English, German)
• Automated reservation management — creation, modification, cancellation, availability checking
• Management dashboard — web interface for viewing and administering reservations, configurations, statistics
• Rezervatio Book mobile app — self-service reservations made directly by end customers
• In-app messaging between the customer and the business, tied to a reservation
• Notification system — automated emails for confirmation, cancellation and modification of reservations
• Custom configuration — setting up schedule, zones, tables/seats, agent messages, closure periods
• Reports and statistics — aggregated data on service usage and reservation activity

4.2 Usage limits

Plan limits, including available AI minutes and enabled functions, are displayed before purchase and in the account. The Customer must not circumvent technical limits or use the Service unlawfully, abusively or fraudulently.

4.3 Service availability

Rezervatio uses reasonable efforts to achieve 99.5% monthly availability, excluding notified maintenance and force majeure. An unplanned outage exceeding 24 continuous hours gives paying customers a proportionate subscription credit in the following month.

5. Plans, Prices and Payments

5.1 Fees

Founding Business program

Founding Business is a program for 20 accepted businesses in Romania that use Rezervatio during launch and contribute feedback from real use. Participation and configuration are confirmed individually.

• Application and acceptance. Completing the form is an application to participate, not automatic acceptance into the program or automatic activation of a subscription. No card is required and there is no payment obligation when applying. We contact you for a short conversation before activating the program.
• Free period. Accepted businesses receive the Starter plan (Rezervatio Business) for RON 0 for the first 6 months and 14 free days of AI Agent. Activation of the periods is confirmed individually.
• You decide whether to stay. After the 6 free months, if you choose to continue, the Founding Business rate is RON 99/month + VAT for the Starter subscription (Rezervatio Business). Paid continuation requires choosing and activating the corresponding subscription; applying or reaching the end of the free period does not automatically activate a paid subscription.
• Reference price and retention of the rate. The reference public price of the Starter subscription (Rezervatio Business) is RON 199/month + VAT. The Founding Business rate of RON 99/month + VAT is retained while the eligible subscription remains active. Changes to the reference public price do not change this rate while that condition is met.
• Additional options and capacity. The RON 99/month + VAT rate applies only to the Starter subscription (Rezervatio Business). AI Agent is not permanently included in this rate. After the 14 free days, continued use of AI Agent requires activating the corresponding option, which is charged separately. SMS messages and other additional plan options or capacity are charged separately under the terms presented when activating them.
• Program benefits. The program includes assisted onboarding, Rezervatio Book, Founding Business status, early access and a direct feedback channel. These benefits do not guarantee booking numbers or a particular position in Rezervatio Book.

Current subscription fees are published at rezervatio.ai/en/pricing. Fee changes affecting active subscriptions will be notified at least 30 days in advance and do not affect a period already paid for.

The special conditions above for retaining the Founding Business rate continue to apply to eligible subscriptions.

5.2 Payment methods

Payments are processed by the payment provider displayed at checkout. Rezervatio.AI does not store complete payment-card numbers.

5.3 Billing

Billing follows the monthly or annual cycle selected by the Customer. Prices and applicable VAT are shown before purchase. The Customer is responsible for providing accurate billing details.

5.4 Free trial

Under the current commercial offer, Rezervatio Business includes a 6-month free promotional period, available to any business that activates the Service while the offer is in effect, while the AI Assistant includes a 14-day free trial. No card is required to activate either period.

After the period applicable to each service expires, the corresponding paid subscription must be activated to continue using it. The terms and availability of the offer are those presented on the Pricing page at the time of activation.

The Founding Business program is separate from the standard offer. Businesses accepted into the program are subject to the Founding Business terms in section 5.1, including the limit of 20 businesses and the RON 99/month + VAT rate for the Starter plan (Rezervatio Business) if they choose to continue after the free period.

5.5 Cancellation and refunds

The Customer may request cancellation at contact@rezervatio.ai or through available account functions. Cancellation takes effect at the end of the paid period, without a refund for non-use alone. Section 4.3, remedies for our breach and mandatory legal rights remain applicable.

5.6 Non-payment

After a 7-day grace period and prior notices, non-payment may lead to suspension. Data retention follows the Privacy Policy and applicable obligations. Suspension does not itself trigger an account-deletion request.

6. Rezervatio's Obligations

Rezervatio undertakes to:

• Provide the services in accordance with the specifications of the chosen plan
• Use reasonable efforts to maintain a high availability of the service
• Notify Users in advance before planned maintenance that may affect the service
• Implement appropriate technical and organizational measures for data protection (Art. 32 GDPR)
• Respond to support requests within a reasonable timeframe
• Inform Users in case of security incidents that affect their data

The availability commitment in section 4.3 applies; any additional service level must be included in the accepted offer.

7. Customer obligations

The Customer shall provide accurate information, keep accounts and access credentials secure, configure schedules and services correctly, use the Service lawfully, inform callers and end customers as required, and comply with data-protection, consumer-protection and sector-specific rules applicable to its business. The Customer must not misuse the Service, interfere with its security, submit unlawful content or use the AI agent to deceive callers.

8. Warranties and limitation of liability

8.1 Limited warranties

We use reasonable efforts to provide a functioning service consistent with its description. The limitations below do not remove our express commitments or mandatory legal rights.

Specifically, Rezervatio does not guarantee:

• That the AI agent will correctly understand and process 100% of telephone requests
• Uninterrupted service availability
• Compatibility with all telephone systems or telecommunications operators
• That the results or data provided will always be complete or accurate

The User accepts that artificial intelligence technology has inherent limitations and that it is the User's responsibility to verify reservations and data processed through the platform.

8.2 Limitation of liability

To the extent lawful and subject to section 8.3, liability may be excluded for the following only insofar as the loss does not result from our breach of an applicable duty:

• Direct or indirect financial losses resulting from AI agent errors in understanding or processing requests
• Lost reservations due to temporary service unavailability, telecommunications networks, or third-party providers
• The content of conversations between the AI agent and End Customers
• Improper use of the platform by the User or members of their organization
• Damage caused by force majeure (natural disasters, large-scale cyberattacks, major outages of infrastructure providers)

For B2B relationships, to the extent permitted by law, total contractual liability is limited to subscriptions paid in the 12 months before the event or EUR 1,000, whichever is higher, subject to section 8.3.

8.3 Exclusions

These limits apply only to B2B relationships and where lawful. They do not limit liability for intentional wrongdoing, gross negligence, personal injury, mandatory consumer or data-subject rights including Article 82 GDPR, or responsibility for sub-processors under Article 28(4) GDPR.

9. Intellectual Property

9.1 Our rights

All intellectual property rights in the platform, source code, design, the “Rezervatio.AI” brand, algorithms, documentation and technology belong exclusively to QUANTEMI S.R.L.

9.2 Licence granted to the Customer

The Customer receives a limited, non-exclusive, non-transferable and revocable licence to use the platform for the duration of the active subscription. Copying, modifying, distributing, reverse engineering, decompiling or creating derivative works from the platform is prohibited except where mandatory law provides otherwise.

9.3 Customer rights in its data

The Customer retains its rights in the data it uploads or generates through the Service, subject to data subjects' rights and applicable law. Data may be exported through the available platform functions or by request in a structured format.

10. Suspension and Termination

Cancellation follows section 5.5. We may proportionately suspend or terminate access for breaches of these Terms, applicable law or third-party rights, with reasons and legally required notice. Closure of the service as a whole is announced at least 90 days in advance.

The detailed conditions regarding:

• Suspension timelines in case of non-payment
• Refund policy
• Data export grace period
• Data retention and deletion timelines after termination

These matters are governed by section 5, the Privacy Policy and the conditions displayed and accepted when the subscription is purchased.

11. Force Majeure

A cyberattack or provider outage is force majeure only if the legal conditions are met; the event alone does not remove liability.

Neither party shall be liable for failure to perform obligations caused by force majeure events, defined as any external, unforeseeable, absolutely insurmountable and unavoidable circumstance, including: natural disasters, pandemics, war, acts of terrorism, large-scale cyberattacks, decisions of public authorities, major outages of internet or telecommunications infrastructure providers.

12. Severability

If any provision of these Terms is declared null or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The affected provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.

13. Amendments to the Terms

We reserve the right to modify these Terms. Changes will be communicated as follows:

• Minor changes (clarifications, corrections): publication on the website, without individual notification
• Significant changes (rights, obligations): email notification at least 30 days before taking effect

Continued use of the service after the changes take effect constitutes acceptance of the new Terms. If you do not agree, you have the right to terminate the contract before the changes take effect.

14. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy and the Data Processing Agreement (DPA) applicable to B2B customers, constitute the entire agreement between the Customer and Rezervatio.AI regarding use of the Service and supersede prior understandings relating to that subject.

Clauses relating to intellectual property, indemnification, limitation of liability and confidentiality survive termination of the contract.

15. AI disclosure (Art. 50 EU AI Act)

The AI voice agent always discloses that it is an AI system at the beginning of the conversation, in accordance with Art. 50 of EU Regulation 2024/1689 (EU AI Act) on transparency of interactions with AI systems. The User agrees not to modify or disable this disclosure.

16. Governing Law and Jurisdiction

For consumers, this clause preserves mandatory protection and legally competent courts, as well as the right to contact an authority or court directly.

These Terms are governed by and construed in accordance with the laws of Romania. Any dispute arising from or in connection with these Terms shall be settled amicably. In the absence of an amicable settlement within 30 days, the dispute shall be referred to the competent courts of Romania.

17. Data Processing Agreement (B2B)

Where Rezervatio.AI processes end-customer personal data on behalf of a business Customer, the Data Processing Agreement applies and forms an integral part of the contractual relationship.

18. Contact